Customer Care Executive | Colombo 05
Company Description
MegaPay (Pvt) Ltd., operating under the brand name "Pay&Go", is a leading outsourced payment collection service provider in Sri Lanka. Our company offers a reliable, convenient, safe, and easy bill payment service through our island-wide network of payment kiosks, Universal Android POS Terminals, Mobile App, and Web page.
Mostly, male candidates are preferred for this position.
Role Description
This is a full-time on-site role as a Customer Care Executive located in Colombo. The Customer Care Executive will be responsible for resolving customer inquiries, managing and resolving customer complaints, managing and updating customer accounts, and carrying out sales activities to promote our services.
Qualifications
- Customer Support, Customer Satisfaction, and Customer Service skills
- Excellent Communication skills
- Experience in Sales
- Experience in the payment industry is a plus
- Familiarity with the Sri Lankan payment landscape is a plus
- Ability to work in a fast-paced customer-focused environment
Remuneration
Base remuneration is LKR 40,000, with an additional incentive of LKR 10,000 based on performance, resulting in a total of LKR 50,000. Post-probation, this base may increase depending on your performance evaluation by either LKR 5,000 or LKR 10,000
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