Minimum 1 - 2 years' experience in call center, customer service or front office role. Please refer to the job advert for further information.
Call Center Agent | Yakkala
Start Driving Revenue - Let's Transform Call Center into a Revenue-Generating Power House.
Ceylon Hospital is a fast-growing and leading Ayurvedic private healthcare provider in Sri Lanka, renowned for delivering the highest standards of Ayurvedic treatments and compassionate nursing care.
With a proven track record of excellence and a strong reputation for quality, our facility is located in Yakkala.
We are currently seeking dynamic and results-oriented individuals to join our team in the above position.
Key Responsibilities
- Handle inbound and outbound calls related to patient inquiries.
- Provide accurate information on hospital services, wellness center services, online appointments and online drug deliveries.
- Maintain proper records of inquires, complains and follow-ups using approved systems.
- Coordinate with internal divisions to resolve inquiries and ensure timely responses.
Qualification and Experience
- Diploma/Degree in Marketing/Management/ Business Administration or related field.
- Minimum 1 - 2 years' experience in call center, customer service or front office role.
- Excellent communication skills in Sinhala and English.
- (Tamil will be added advantage)
- Ability to handle high call volumes and work under pressure.
The successful candidate would be provided with a competitive remuneration package & other benefits on par with the industry standards.
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