We're looking for a motivated Call Center Executive to manage inbound and outbound client communications, qualify inquiries, provide accurate information, and ensure every interaction reflects AKARA's high service standards. Please refer to the job advert for further information.
Call Center Executive
About Us
- AKARA Apartments is a fast-growing luxury real estate agency in Colombo, known for delivering exceptional client experiences and maintaining a high-performance, collaborative environment driven by a young and ambitious team. Our Call Center division plays a vital role in creating the first impression and ensuring every client receives prompt, professional assistance.
The Role
- We're looking for a motivated Call Center Executive to manage inbound and outbound client communications, qualify inquiries, provide accurate information, and ensure every interaction reflects AKARA's high service standards.
Key Responsibilities
- Handle inbound and outbound calls professionally while delivering exceptional customer service.
- Respond promptly to client inquiries received via phone, WhatsApp, and other messaging platforms.
- Qualify leads and gather accurate client information before assigning inquiries to the sales team.
- Maintain professional communication standards across all customer interactions.
- Accurately update CRM records, communication notes, and client information after every interaction.
- Follow up with clients to ensure timely responses and maintain a smooth customer journey.
- Work closely with the Sales and Customer Care teams to ensure seamless coordination and service delivery.
- Meet daily productivity, response time, and communication quality targets.
Requirements
- 1–2 years of call center or customer service experience (real estate experience is an advantage).
- Excellent spoken English with professional telephone etiquette.
- Strong communication, listening, and interpersonal skills.
- Ability to multitask and manage high call volumes in a fast-paced environment.
- Good computer literacy and confidence using CRM systems and messaging platforms.
- Positive attitude, reliability, and commitment to delivering excellent customer service.
Remuneration
- AKARA offers a competitive basic + performance-based remuneration package, with monthly incentives tied to productivity, communication quality, and overall performance.
Growth Path
- Career development at AKARA is clear, rewarding, and entirely performance-driven. Your performance, consistency, and commitment determine how quickly you progress within the organization.
Join AKARA
- Become part of a high-energy, service-driven environment where your communication skills and customer focus directly contribute to delivering exceptional client experiences.
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