Previous experience in hospitality or customer service must.
Front Desk Associate
Elsewhere Surf Camps - Weligama is seeking a friendly, organised and enthusiastic Front Desk Associate to join our team. As the first point of contact for our guests, you will play a key role in creating exceptional guest experiences from arrival through to departure. You will be responsible for guest check-ins and check-outs, reservations, handling enquiries, and ensuring smooth day-to-day front office operations.
Key Responsibilities
- Welcome guests in a warm and professional manner.
- Manage guest check-ins and check-outs efficiently.
- Handle reservations and update booking systems.
- Provide information about accommodation, surf lessons, activities, and local attractions.
- Respond to guest enquiries in person, by telephone and online.
- Coordinate daily with Housekeeping, Surf Operations and the Kitchen.
- Handle guest payments and maintain accurate records.
- Assist in resolving guest concerns promptly and professionally.
- Ensure the reception area remains clean, organised and welcoming.
Requirements
- Previous experience in hospitality or customer service is an advantage.
- Excellent communication and interpersonal skills.
- Excellent spoken and written English.
- Basic computer literacy.
- Positive attitude with strong organisational skills.
- Ability to work flexible shifts, including weekends and public holidays.
- Passion for hospitality and guest service.
What We Offer
- Friendly international working environment.
- Opportunities for career development.
- Staff meals.
- Accommodation (where applicable).
- Competitive salary based on experience.
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