Minimum G.C.E. Ordinary Level (O/L) with passes in core subjects. Please refer to the job advert for further information.
Merchant Activation Officer
Job Company Description
MegaPay (Pvt) Ltd., operating under the brand name “Pay&Go”, is one of Sri Lanka’s leading providers of outsourced payment collection solutions. We deliver reliable, convenient, secure, and user-friendly bill payment services through our island-wide network, including payment kiosks, Universal Android POS terminals, mobile applications, and web platforms.
Job Summary
The Merchant Activation Officer will play a key role in expanding MegaPay (Pvt) Ltd.’s merchant network transaction flow. The role involves identifying, engaging, and engaging end customers through the merchant service while building and maintaining strong business relationships.
The ideal candidate is a results-driven professional with strong communication and negotiation skills, a solid understanding of sales and relationship management, and the ability to achieve targets in a competitive market environment.
Responsibilities
- Actively engage customers visiting partner merchant locations and educate them about the services available through the Pay&Go platform.
- Explain the benefits, features, and usage process of the services in a clear and professional manner.
- Encourage customers to adopt and transact using the Pay&Go platform.
- Assist customers with registration, account setup, and service activation where applicable.
- Guide customers through the transaction process and provide hands-on support when required.
- Maintain a positive working relationship with partner merchant staff and management.
- Coordinate with merchant personnel to ensure smooth service delivery and customer support.
- Gather feedback from merchants regarding customer behaviour, service challenges, and improvement opportunities.
- Represent the Company professionally at all times and maintain a positive brand image.
Required qualifications
- Minimum G.C.E. Ordinary Level (O/L) with passes in core subjects.
- G.C.E. Advanced Level (A/L) qualification preferred.
- A Bachelor’s Degree in Business Management, Marketing, Sales, Information Technology, or a related field will be considered a strong advantage (not mandatory).
- Professional certifications or short courses in Sales, Customer Service, Digital Payments, or Marketing will be an added advantage.
- Strong communication skills in Sinhala, Tamil and or English are an advantage.
- Good interpersonal and customer engagement skills.
- target-driven mindset with a strong ability to achieve and exceed assigned targets.
- Basic digital literacy (smartphones, apps, payment platforms).
- Ability to work independently in a field-based environment.
- Strong discipline, accountability, and customer focus.
- High level of persistence, resilience, and results orientation.
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