1 to 5 years of proven experience in team management, customer service, or visa/consular operations. Please refer to the job advert for further information.
Supervisor
Job role
- Document Verification: Reviewing submitted applications for passports, visas, and OCI cards to ensure all data and enclosures are complete and valid.
- Team Leadership: Managing the day-to-day operations of the centre, allocating counter staff, and training junior employees on shifting consular guidelines.
- Security & Compliance: Enforcing data privacy and handling sensitive identity documents securely.
- Applicant Escalations: Resolving complex queries, handling complaints, and providing exception authorizations when necessary.
- Liaison & Reporting: Coordinating with the appointed Centre Manager or Embassy officials to dispatch dockets and maintain service quality.
Requirements :
- Education: A Bachelor’s degree in Business Administration, International Relations, or a related discipline is typically required
- Experience: 1 to 5 years of proven experience in team management, customer service, or visa/consular operations.
- Technical Skills: Sound knowledge of computers, specifically Microsoft Word, Excel, and Adobe. Familiarity with data entry without errors and cash handling is also essential.
- Soft Skills: Strong leadership, discipline maintenance, excellent problem-solving, and bilingual or trilingual communication abilities are required to assist applicants
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