2-3 years experience in a similar capacity. Please refer to the job advert for further information.
Community Associate
Key Responsibilities:
- Greet and assist members and guests with a friendly and professional demeanor.
- Manage check-ins and check-outs, ensuring a smooth and efficient process.
- Handle phone calls, emails, and inquiries promptly and accurately.
- Maintain the reception area and common spaces, ensuring they are tidy and welcoming.
- Act as a point of contact between various departments and teams for administrative matters.
- Identify and liaise with external vendors for services and supplies required by Likuid Spaces OGF office.
- Maintain office supplies and equipment inventory and facilitate procurement when necessary.
- Coordinate with the relevant team to address any maintenance or operational issues.
- Assist with event setup and breakdown as needed.
- Provide administrative support to the operations team.
- Assist with onboarding new members, including tours and orientation.
- Maintain professional relationships with existing members.
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Provide exceptional customer service experience at all times.
- Any other ad-hoc tasks/duties that may be assigned by the management from time to time.
Essential Skills:
- 2-3 years experience in a similar capacity.
- A Bachelor's degree in hospitality, business administration or a related field.
- Proven experience in customer service, hospitality, or facility management.
- Should have an outgoing personality.
- Excellent communication skills preferably in all 3 languages.
- Keen to pursue a career in a fast-paced environment.
- Strong analytical, problem solving and interpersonal skills.
- Possess a good sense of customer service, responsibility and integrity.
- Good computer literacy/knowledge in Microsoft Office.
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