Minimum 5 years of progressive experience in Learning & Development, Talent Management, or Organizational Development, preferably within the retail, FMCG, or multi-site business environment. Please refer to the job advert for further information.
Manager - Learning & Development
Join the World of Hayleys - Sri Lanka's largest and most diversified conglomerate spanning 17 diverse sectors of industry-leading businesses and brands. Our legacy is a story of resilience and pioneering spirit, built on generations of inspired people innovating the way we live and work. As part of our team, you will fuel the growth of our leading businesses and create value across our stakeholders, communities and planet, helping us strive towards our vision to be Sri Lanka's corporate inspiration.
Hayleys Retail Holdings Limited
Hayleys is building a new generation of supermarkets designed to redefine convenience, quality and value for consumers.
Key Responsibilities:
- Develop and execute the organization's Learning & Development strategy aligned with business objectives.
- Prepare annual training plans and budgets.
- Develop learning roadmaps for retail stores, distribution centers, and support functions.
- Conduct organization-wide training needs assessments.
- Identify competency gaps and future capability requirements.
- Collaborate with business leaders to translate strategic priorities into learning initiatives.
- Design targeted learning solutions to address performance and skill gaps.
- Develop structured learning pathways for:
-Area Managers and Store Managers
-Department Supervisors
-Cashiers
-Customer Service Teams
-Warehouse and Logistics Teams
-Head Office Employees
- Develop leadership programs to build future leaders.
- Create succession pipelines for key business-critical positions.
- Implement coaching and mentoring frameworks.
- Support career development planning and talent acceleration initiatives.
- Oversee the design and delivery of training programs including:
-Customer Service Excellence
-Operational Excellence
-Product Knowledge
-Compliance and Regulatory Training
-Health & Safety
- Measure training effectiveness and learning outcomes.
- Develop digital learning content and e-learning platforms.
- Utilize learning analytics and reporting to drive continuous improvement.
- Maintain training records and compliance tracking.
- Promote knowledge-sharing and continuous learning practices.
- Coordinate development programs that strengthen employer branding.
- Support employee engagement and culture-building initiatives.
- Manage relationships with internal and external training providers.
- Negotiate contracts and service-level agreements.
- Ensure cost-effective training solutions and optimal return on investment.
- Develop Individual Development Plans (IDPs) and career pathways.
- Integrate learning initiatives with performance management processes.
Candidate Profile:
- Degree in Human Resources, Business Management, Psychology, Education, or a higher diploma in related field
- A professional qualification in HR/L&D (CIPD, SHRM, CHRM, or equivalent) will be an added advantage.
- Minimum 5 years of progressive experience in Learning & Development, Talent Management, or Organizational Development, preferably within the retail, FMCG, or multi-site business environment.
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