Basic computer and IT knowledge. Please refer to the job advert for further information.
Technical Assistant
This business model operates as a dual-service retail and technical hub. It bridges the gap between everyday digital needs (printing, scanning, documentation) and specialized technical support (hardware repair, software troubleshooting). By combining these two sectors, the business ensures a steady, year-round revenue stream from a diverse customer base.
Key Responsibilities
Computer & Technical Support
- Diagnose, troubleshoot, and repair hardware issues on desktop computers and laptops.
- Perform hardware upgrades, including RAM installations and HDD-to-SSD replacements.
- Install, configure, and maintain Windows operating systems and software applications.
- Remove viruses, malware, and other security threats from customer devices.
- Provide technical guidance and recommend suitable computer and mobile accessories to customers.
Printing & Document Services
- Operate photocopying, printing, scanning, and laminating equipment efficiently.
- Prepare, edit, and format documents including CVs, flyers, labels, and other customer materials.
- Monitor print quality, alignment, paper stock, and toner levels to ensure high-quality output.
- Ensure correct print settings and production processes to minimize material waste.
- Manage bulk printing and document processing tasks while maintaining quality standards.
Customer Service & Retail Operations
- Assist customers professionally and provide accurate quotations for technical and printing services.
- Process cash and digital payments and maintain accurate daily sales records.
- Monitor and manage inventory levels of computer accessories, mobile accessories, paper, toner, and office supplies.
- Support customers with product inquiries and purchasing decisions.
Requirements
- Basic computer and IT knowledge
- Good communication and customer handling skills
- Responsible, punctual, and willing to learn
- Ability to work effectively in a team environment
- Good problem-solving skills and attention to detail
- Positive attitude and professional appearance
- Ability to follow instructions carefully
Preferred
- Experience in retail sales or customer service is an advantage
- Knowledge of computer accessories, mobile accessories, or electronics products is an advantage
- Basic knowledge of graphic designing or printing services is an added advantage
Benefits
- Technical and Product training
- Customer service and Sales experience
- Inventory and Billing knowledge
- Printing Technology Training
- Designing Skills development
- Career growth opportunities
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