3–7 years of experience in travel agency/tour operations/airline ticketing. Please refer to the job advert for further information.
Operations Manager | Colombo
Key Responsibilities
- Manage daily operations of outbound tour packages and airline ticketing
- Supervise, train, and motivate the operations/sales team
- Monitor sales performance and implement strategies to improve conversion rates
- Ensure efficient handling of customer inquiries, bookings, and after-sales support
- Coordinate with airlines, hotels, DMCs, and suppliers for rates and availability
- Develop and optimize operational processes for efficiency and service quality
- Handle escalations and resolve operational/customer issues promptly
- Prepare operational reports and performance updates for management
- Maintain strong supplier and airline partnerships
Requirements
- 3–7 years of experience in travel agency/tour operations/airline ticketing
- Previous team management or leadership experience
- Strong knowledge of outbound travel products and international destinations
- A commercially minded travel professional who can combine operational excellence with sales leadership to drive business growth and deliver exceptional customer experiences.
Skills & Strengths
- Strong leadership and team management ability
- Sales-focused mindset with ability to improve conversion rates
- Excellent communication and customer handling skills
- Ability to manage multiple tasks under pressure
- Good negotiation skills with suppliers and airlines
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