The ideal candidate will have a proven background in operations leadership within the tractor, agricultural machinery, construction equipment, automotive, or heavy-machinery industries. Please refer to the job advert for further information.

Head of Operations

Company: Lanka Tractors Limited
Location: Narahenpita

Role Summary

Lanka Tractors Limited is seeking a highly capable and experienced Head of Operations to lead the end-to-end operational function of the company as we re-establish Lanka Tractors as a leading force in Sri Lanka’s agricultural machinery sector.

This role requires a hands-on operational leader with strong commercial acumen, the ability to drive and manage a nationwide dealer network, and deep familiarity with tractor distribution, after-sales operations, and customer-centric service delivery.
The ideal candidate will have a proven background in operations leadership within the tractor, agricultural machinery, construction equipment, automotive, or heavy-machinery industries.

Key Responsibilities

1. Operational Leadership & Execution
  • Oversee daily operations across sales support, workshop functions, pre-delivery inspection (PDI), after-sales, warranty handling, and customer service.
  • Establish and refine standard operating procedures (SOPs) to ensure consistency, efficiency, and strong customer experience.
  • Coordinate closely with the Sales & Marketing Director to ensure operational readiness for product launches, promotions, and dealer programs.
2. Dealer Network Development & Management
  • Lead and support the nationwide dealer network, ensuring performance targets, service quality, and brand standards are consistently met.
  • Identify potential new dealers and support onboarding, training, and territory allocation.
  • Conduct regular dealer audits, performance reviews, and compliance checks.
3. After-Sales, Service & Quality Control
  • Ensure timely availability of spare parts, service tools, PDI procedures, and warranty claim handling.
  • Strengthen field service support by coordinating with technicians, service advisors, and external service partners.
  • Monitor quality issues and coordinate with manufacturers for solutions, reporting, and product improvements.
4. Team Leadership
  • Lead and develop operational teams including service technicians, PDI staff, parts teams, and dealer support personnel.
  • Build a culture of accountability, training, continuous improvement, and customer-centricity.

Required Qualifications & Experience

  • 5–10+ years of experience in operations, service, dealer management, or sales operations within the tractor, agricultural machinery, automotive, or heavy equipment industry.
  • Demonstrated success in managing or developing a dealer network.
  • Strong knowledge of after-sales operations, workshop management, PDI processes, warranty procedures, and parts operations.
  • Excellent understanding of rural customer behaviour, agri-sector demand cycles, and service expectations.
  • Bachelor’s degree in Engineering, Business Management, Operations, or related field.
  • Strong leadership skills with the ability to guide teams and influence external partners.
  • Strong communication skills in English and Sinhala; Tamil proficiency is an advantage.

What We Offer

  • Opportunity to lead operations for a revived national brand with decades of heritage
  • Strategic leadership exposure in a high-growth organization
  • Attractive remuneration package with performance-linked incentives
  • Ability to shape the dealer network and after-sales systems from the ground up

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