Prior experience in merchant success, account management, or post-sales support within fintech or payments. Please refer to the job advert for further information.
At Payable (Pvt) Ltd, we are redefining the financial technology landscape by delivering cutting-edge payment solutions that empower businesses and consumers. As a leader in digital transactions, we continue to innovate and expand our reach, shaping the future of seamless financial interactions.
NOW HIRING
Merchant Success Executive
ROLE OVERVIEW
The Merchant Success Executive manages an assigned portfolio of newly acquired merchants during their first six months after deployment - owning successful onboarding, engagement, retention, and service support. This role focuses on maintaining strong merchant relationships, minimizing churn, resolving issues efficiently, and supporting collections so merchants remain active and successfully transition to Customer Success.
KEY RESPONSIBILITIES
- Manage assigned merchant portfolio during the first 6 months post deployment.
- Ensure merchants remain active and fully supported post onboarding.
- Support collections follow-up for rentals and pending payments.
- Coordinate with Sales, Deployment, Customer Success, and Finance teams.
- Support smooth merchant transition to Customer Success after 6 months.
- Conduct structured merchant follow-ups and engagement activities.
- Identify churn risks and proactively engage merchants to reduce drop-off.
- Resolve merchant issues or escalate them to relevant departments.
- Ensure merchants receive timely support and issue resolution.
- Maintain strong performance across all assigned KPIs.
QUALIFICATIONS & TOOLKIT
Must-have skills
- Merchant relationship management
- Cross-team coordination
- Communication
- Retention & engagement
- Issue resolution
- Collections follow-up
- Problem solving
- KPI ownership
Nice to have
Prior experience in merchant success, account management, or post-sales support within fintech or payments. Familiarity with merchant onboarding platforms, comfort coordinating across Sales, Deployment, Customer Success, and Finance, and a track record of reducing churn and hitting retention KPIs.
READY TO BUILD WITH US?
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