Oversee daily front desk operations. Please refer to the job advert for further information.
Assistant Front Office Manager
Requirements
- Proven experience in the hospitality industry
- Excellent verbal communication and interpersonal skills
- Strong knowledge of front office operations
Key Responsibilities
- Oversee daily front desk operations, ensuring efficiency and professionalism at all times, including VIP arrivals, guest check-ins/check-outs, and handling special requests
- Address and resolve guest concerns promptly to enhance satisfaction and deliver personalized service
- Supervise, train, coach, and schedule front office team members (receptionists and night auditors) to maintain high performance and brand standards
- Coordinate closely with housekeeping and maintenance to ensure room availability and smooth daily operations, including managing upselling initiatives
- Support inventory management and reporting, and assume full responsibility for the department in the absence of the Front Office Manager
Remuneration & Benefits
- Competitive salary in the range of LKR 100,000 – 120,000 for the most suitable candidate
- Executive allowance and additional benefits will be provided
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