To coordinate and control daily inbound and outbound warehouse operations while ensuring efficient workflow, customer service excellence, resource utilization, and timely execution of receiving, storage, picking, and dispatch activities. Please refer to the job advert for further information.
Executive - Operations
Purpose:
To coordinate and control daily inbound and outbound warehouse operations while ensuring efficient workflow, customer service excellence, resource utilization, and timely execution of receiving, storage, picking, and dispatch activities. The role acts as the key operational link between customers, warehouse operations, inventory control, transport providers, and internal departments.
Responsibilities:
Inbound Operations Management
- Plan and coordinate daily receiving schedules.
- Liaise with customers, suppliers, and transporters regarding inbound deliveries.
- Monitor vehicle arrivals and unloading activities.
- Ensure timely completion of receiving and put-away operations.
- Manage dock utilization and receiving capacity.
Outbound Operations Management
- Plan and coordinate daily dispatch schedules.
- Ensure customer orders are processed according to agreed service levels.
- Coordinate vehicle loading and dispatch activities.
- Monitor shipment completion and dispatch timelines.
- Ensure on-time delivery performance.
Customer Service & Communication
- Serve as the primary operational contact for assigned customers.
- Manage customer inquiries and operational requests.
- Coordinate order processing requirements.
- Communicate operational updates and service performance.
- Support customer review meetings and operational discussions.
Operational Coordination
- Coordinate activities between warehouse operations, inventory control, and transport teams.
- Monitor operational workflow and resource allocation.
- Resolve day-to-day operational issues and bottlenecks.
- Ensure smooth execution of warehouse activities.
KPI & Performance Monitoring
- Monitor daily operational KPIs.
- Track receiving, picking, and dispatch performance.
- Monitor truck turnaround times.
- Prepare operational performance reports.
- Support continuous improvement initiatives.
Documentation & Reporting
- Maintain operational records and documentation.
- Prepare daily, weekly, and monthly operational reports.
- Monitor service level performance.
- Support customer reporting requirements.
Compliance & Continuous Improvement
- Ensure compliance with warehouse SOPs and customer requirements.
- Identify opportunities for process improvement.
- Support implementation of operational best practices.
- Participate in safety and quality initiatives.
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