2-3 years of prior experience in hospitality, healthcare, or a customer-facing role. Please refer to the job advert for further information.
Guest Relations Officer
Hayleys Group is amongst Sri Lanka's largest, and most respected diversified conglomerates with a turnover in excess of USD 1 Billion.
Innovative Health Solutions (Pvt) Ltd.
Innovative Health Solutions (Pvt) Ltd., a subsidiary of the Hayleys Group, is at the forefront of advancing Sri Lanka's MedTech landscape. Guided by a clear vision to harness innovative medical technologies, the company is committed to enhancing national healthcare standards and enabling early disease detection. With a strong focus on innovation, accessibility, and quality, Innovative Health Solutions delivers proactive health screening solutions that empower individuals and organizations, bridging global medical advancements with local healthcare needs to support a healthier, more resilient Sri Lanka.
Job Responsibilities
- Greet and assist guests, ensuring a positive and seamless experience from arrival to departure.
- Address inquiries and provide excellent, personalized customer service.
- Manage appointments and facilitate smooth guest check-ins and check-outs.
- Handle reception duties and related administrative tasks with efficiency.
- Promote appropriate wellness and screening services to guests based on their needs.
- Build lasting client relationships through professional and friendly engagement.
- Provide a premium lounge experience by serving refreshments, including tea and coffee, while ensuring guests' comfort and wellbeing throughout their visit.
Candidate Profile
- Diploma or Degree in Hospitality, Communication, or a related field is preferred.
- 2-3 years of prior experience in hospitality, healthcare, or a customer-facing role.
- Proficiency in basic computer systems and appointment management tools.
- Strong skills in guest relations and reception duties.
- Excellent command of the English language with outstanding customer service abilities.
- Ability to engage in sales conversations related to healthcare and wellness offerings.
- Exceptional interpersonal skills with a warm, approachable demeanor.
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