1–2 years of experience in customer service, billing, invoicing, logistics coordination, or administrative operations. Please refer to the job advert for further information.
Customer Service Assistant
Lifeconnect Solutions (Pvt) Ltd, a proud subsidiary of Hemas Pharmaceuticals, is a trusted provider of healthcare logistics, warehousing, and distribution solutions in Sri Lanka. As part of the pharmaceutical distribution network of Hemas Pharmaceuticals, we play a critical role in ensuring the efficient and reliable movement of healthcare products across the country. We are currently seeking a Customer Service Assistant to join our dynamic team and contribute to our continued growth and operational excellence.
KEY RESPONSIBILITIES
- Process daily sales orders through the Sales Force Automation (SFA) system.
- Convert orders into invoices and coordinate timely deliveries with warehouse teams.
- Track deliveries and maintain accurate distribution records.
- Handle customer inquiries, telephone calls, and email communications professionally.
- Process customer returns and maintain inventory-related records.
- Coordinate with Sales, Warehouse, Finance, and Agency teams to ensure seamless operations.
- Prepare monthly operational reports and support stock verification activities.
- Assist in maintaining accurate documentation and audit-ready filing systems.
CANDIDATE PROFILE
- 1–2 years of experience in customer service, billing, invoicing, logistics coordination, or administrative operations.
- Previous exposure to pharmaceutical distribution or FMCG environments will be an added advantage.
- Familiarity with ERP systems, SFA platforms, or logistics applications.
- Good working knowledge of Microsoft Excel, Outlook, and Word.
- Strong attention to detail and accuracy in handling data and documentation.
- Excellent communication and coordination skills.
- Ability to work efficiently in a fast-paced operational environment.
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