A minimum of 03 years of Digital banking, Financial services, Customer acquisition, Training or related roles. Please refer to the job advert for further information.
Executive / Senior Executive - Customer Acquisition & Training (Digital Products) | Head Office
Singer Finance (Lanka) PLC, a subsidiary of Singer (Sri Lanka) PLC, incorporated on 19th April 2004 is licensed by the Monetary Board of the Central Bank of Sri Lanka under the Finance Business Act No. 42 of 2011.
We invite applications for Head Office.
Job Profile
- Achieve assigned KPIs for new customer acquisition and drive the migration of existing customers to digital platforms.
- Drive digital adoption initiatives across customer segments and lead training programs for staff on products, features, and processes.
- Act as the single point of responsibility for all training activities, materials, and documentation related to digital products.
- Develop and maintain manuals, guides, SOPs, presentations, and ensure compliance with policies, regulations, and brand standards.
- Collaborate with Marketing to create flyers, brochures, customer education content, and product demonstration videos.
- Support product launches, promotions, awareness programs, and lead presentations for management and external partners.
- Track training effectiveness, monitor adoption metrics, and recommend continuous improvements.
Candidate Profile
- Ideal Candidate should be between 22-35 years.
- A Bachelor's Degree in IT, Business Management, Marketing or Finance, or related field.
- A minimum of 03 years of Digital banking, Financial services, Customer acquisition, Training or related roles.
- Demonstrate a high level of professionalism, strong attention to detail, and effective stakeholder management skills.
- Possess a strong understanding of digital financial products and customer journeys.
- Ability to work effectively across functions with Marketing, IT, and Operations teams.
- Demonstrate an analytical mindset with the ability to track KPIs and drive continuous improvement.
- A dynamic and results-oriented individual with good analytical and negotiation skills.
- Fluency in English, Sinhala or Tamil is must.
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