Successfully completed GCE Advanced Level (A/L) or equivalent. Please refer to the job advert for further information.
Customer Relationship Officer - Digital Products | Head Office
Singer Finance (Lanka) PLC, a subsidiary of Singer (Sri Lanka) PLC, incorporated on 19th April 2004 is licensed by the Monetary Board of the Central Bank of Sri Lanka under the Finance Business Act No. 42 of 2011.
We invite applications for above position at Head Office.
Job Profile
- Conduct video verification for new mobile payment app customers and perform PEP, AML, and sanctions checks in line with regulations.
- Ensure strict adherence to company SOPs, compliance standards, and achieve daily/monthly KPIs for verification volumes and service quality.
- Provide instant support to newly registered customers, educate them on digital wallet features, and handle inquiries and escalations professionally.
- Conduct outbound promotional calls to drive customer acquisition and strengthen digital adoption.
- Maintain accurate system records, documentation, and ensure proper tracking of verification activities.
- Support overall compliance by preparing evidence and maintaining documentation for audits and regulatory requirements.
Candidate Profile
- Successfully completed GCE Advanced Level (A/L) or equivalent.
- Experience in similar capacity would be an added advantage.
- Previous experience in customer service or call Centre experience will be an added advantage.
- Fluent in English, with excellent verbal communication and written communication skills.
- Possess basic knowledge of digital payments and mobile applications.
- Demonstrate basic computer literacy and familiarity with ticketing systems.
- Exhibit strong communication skills and the ability to perform effectively in a KPI-driven environment.
- Ability to communicate in Tamil would be an added advantage.
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