1-3+ years' experience in customer service, front office, administration or a real estate support role. Please refer to the job advert for further information.
Listing Agent / Property Database Administrator
About Capital Trust Properties (Pvt) Ltd
Capital Trust Properties (Pvt) Ltd is a leading real estate services company in Sri Lanka, specializing in residential, commercial and investment property. We support buyers, sellers, landlords, tenants and investors with professional real-estate brokerage, advisory and property management services. Our culture is fast-paced, client-focused and data-driven, with a strong emphasis on integrity, teamwork and service excellence.
KEY RESPONSIBILITIES
- Professionally handle inbound calls and WhatsApp enquiries, qualify leads, capture full client/property requirements, and route each enquiry to the property advisor.
- Create, update and maintain accurate lead and property records in CRM and related spreadsheets, ensuring consistency of IDs, status, pricing, availability and ownership details across all systems.
- Support property uploads and updates on the company website, External Property Webs and other portals, including descriptions, Attributes, Pricing, Photos and Listing status.
- Provide the Digital/Marketing team with structured property briefs (Leads, Data and Images) when flyers, social posts or campaign materials are requested.
- Support preparation of data/templates for Leading Real Estate and other international or developer platforms.
- Maintain developer and project inventory records, ensuring property details such as unit, floor, view and pricing remain aligned across platforms.
- Conduct periodic data checks to identify missing mandatory fields, inactive or obsolete listings still shown as active, and inconsistent pricing, availability or status across systems.
EXPERIENCE, SKILLS & QUALIFICATIONS
- 1-3+ years' experience in customer service, front office, administration or a real estate support role.
- Strong spoken and written English, with clear and polite telephone and WhatsApp communication.
- Good working proficiency in Sinhala and/or Tamil is an advantage.
- High attention to detail and comfort working with data, spreadsheets and structured fields.
- Familiarity with CRM systems (CRM, Salesforce or similar) or real estate listing systems is a strong plus.
- Good working knowledge of Excel/Google Sheets, email and WhatsApp.
- Calm, professional and patient, even under pressure or with demanding callers.
- Strong organisational skills; able to balance hotline responsiveness with careful data entry and updates.
- Disciplined in documentation and follow-through; appreciates accuracy and consistency.
- Positive, service-minded attitude and willingness to support multiple teams (Sales, Marketing, Property Management, Legal).
42, Sir Mohammed Macan Markar Mawatha, Colombo 03.
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