Minimum 2 years of experience in collections, recoveries, banking, finance, or a related field.
Junior Executive – Collections & Recoveries
The Junior Executive – Collections & Recoveries is responsible for supporting collection and recovery activities to maximize recoveries, minimize delinquency, and maintain portfolio quality. The role involves managing overdue accounts, negotiating repayment arrangements, monitoring customer commitments, preparing recovery reports, and ensuring compliance with company policies and regulatory requirements. The position requires strong communication, negotiation, analytical, and stakeholder management skills, with experience in collections, recoveries, banking, or finance being essential.
The Job
- Achieve assigned recovery and collection targets while maximizing the recovery of overdue receivables.
- Minimize delinquency levels and credit losses through proactive recovery actions
- Negotiate and implement repayment plans and settlements within approved authority limits.
- Monitor recovery cases and ensure customer commitments are followed through promptly.
- Maintain accurate recovery records while ensuring compliance with company policies and regulatory requirements.
- Prepare and analyze recovery reports, delinquency trends, aging reports, and portfolio performance data.
- Coordinate with internal stakeholders, vendors, and recovery partners to support collection and recovery activities.
- Provide insights and recommendations to strengthen recovery strategies and improve portfolio quality.
The Person
- G.C.E. Advanced Level qualification is mandatory.
- Diploma, Intermediate, or professional qualification in Banking, Finance, Business Administration, or a related field will be an added advantage.
- Minimum 2 years of experience in collections, recoveries, banking, finance, or a related field.
- Experience in customer negotiations, field recoveries, and delinquent account management.
- Sound knowledge of collection and recovery processes, lending products, repayment structures, and recovery policies.
- Proficiency in Microsoft Excel; exposure to Power BI, Tableau, or similar reporting tools will be an advantage.
- Strong analytical, communication, negotiation, problem-solving, and stakeholder management skills.
- Ability to manage multiple priorities while maintaining professionalism and attention to detail.
- Exposure to consumer finance or digital lending environments will be an added advantage.
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