Minimum 2 years of experience as a Trainer in a Call Center/BPO environment. Please refer to the job advert for further information.
Call Center Trainer
Join our growing team and play a key role in shaping the next generation of customer service professionals!
Key Responsibilities
- Deliver induction and product training for new recruits.
- Conduct refresher, process, soft skills, and customer service training.
- Identify training needs through performance analysis and quality feedback.
- Develop engaging training materials, presentations, and assessments.
- Coach and mentor agents to improve productivity and customer experience.
- Evaluate training effectiveness and recommend continuous improvements.
- Work closely with Operations, Quality, and HR teams to achieve performance goals.
Requirements
- Minimum 2 years of experience as a Trainer in a Call Center/BPO environment.
- Excellent presentation, communication, and facilitation skills.
- Strong command of English and Sinhala (Tamil will be an added advantage).
- Sound knowledge of customer service principles and call center operations.
- Ability to motivate, coach, and develop employees.
- Proficient in Microsoft Office applications.
What We Offer
- Attractive remuneration package
- Career growth opportunities
- Dynamic and supportive work environment
- Continuous learning and development
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