3–5 years of experience in a Customer Service or Customer Success role is strongly preferred. Please refer to the job advert for further information.
Customer Success Manager
About Kingslake
Kingslake is a premier technology solutions provider with over 30 years of experience delivering cutting-edge ERP, WMS, and advanced planning systems alongside our proprietary Kingslake Blue suite. We are dedicated to the digital transformation of manufacturers, logistics providers, and service organizations, driving measurable business outcomes by optimizing throughput and reducing operational costs.
We are looking for a commercially driven Customer Success Manager to own and grow enterprise customer relationships in a B2B SaaS environment. This role is focused on driving customer adoption, measurable business outcomes, retention, and revenue expansion. You will act as a trusted advisor to enterprise customers, managing the full post-sales lifecycle from onboarding and value realization to renewals and account growth while partnering closely with sales, product, and support teams.
Key Responsibilities:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Improve onboarding processes.
- Evaluate and improve/build up the knowledge base and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Contribute to product design and development with input from customers.
Ideal Profile:
- Bachelor’s degree in a relevant field or a professional qualification in Customer Success, Marketing, Sales, or Communication from a recognized professional body.
- 3–5 years of experience in a Customer Service or Customer Success role is strongly preferred.
- A strong people person with the ability to build rapport, trust, and long-term customer relationships.
- Highly organized, detail-oriented, and capable of multitasking across multiple customers and priorities.
- Experience in managing brand image and promoting product value through customer experience.
- Excellent verbal and written communication skills with the ability to foster positive business relationships.
Additional Advantages:
- Prior sales or account management experience will be an added advantage.
- Experience in the apparel or manufacturing industry is highly preferred.
- Experience in enterprise B2B SaaS customer success or account management will be beneficial.
If you’re ready to drive success, build relationships, and make a difference, Kingslake is the place to be. Apply today and join our journey!
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