School leavers (O/L or A/L) are encouraged to apply. Please refer to the job advert for further information.
Customer Support & Data Executive | Ratmalana
Digital Online Trading Lanka (DOT LK) Pvt Ltd is a multi-category online retailer in Sri Lanka having buying relationships with brands in Sri Lanka and across the world. DOT LK also works with homegrown brands enabling end-to-end digitization via creating an online presence and managing order fulfillment.
Job Role
- Replying to customer chats and attending customer calls in a timely and professional manner
- Handling customer warranty claims accurately and efficiently
- Making claims for returned products and coordinating required documentation
- Time Management: Able to work independently and meet daily deadlines
- Performing data entry tasks and analyzing reports to support operations
- At management discretion, direction may be given for tasks outside the scope of work
- Problem Solving: Ability to identify issues and propose solutions efficiently
Job Requirements
- 6-12 months of experience in Customer Support is expected.
- Age between 18 – 25 years
- Basic knowledge of MS Excel / Google Sheets and Google Applications
- Ability to manage multiple tasks efficiently
- Customer-oriented mindset
- Communication skills in English (Sinhala & Tamil is an added advantage)
- Working days from Monday to Saturday 8:30 AM to 5:30 PM.
- Priority will be given to candidates who can join within short notice & available for full-time employment
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