We are looking for a dynamic, customer-oriented individual to join our team and help us maintain our reputation for superior customer care.
Please refer to the job advert for further information.
Cookware (Pvt) Ltd is a leading name in the kitchenware and home essentials industry in Sri Lanka. With a commitment to quality and innovation, we provide high-performance cookware and kitchen solutions to households and professional chefs across the country. Our philosophy is simple: delivering excellence in products and unmatched service to ensure every culinary experience is exceptional.
Customer Service Executive
We are looking for a dynamic, customer-oriented individual to join our team and help us maintain our reputation for superior customer care.
JOB PROFILE
- As a Customer Service Executive, you will be the primary point of contact for our valued clients, ensuring their journey with Cookware Pvt Ltd is seamless and satisfying.
- Inquiry Management: Handle customer inquiries regarding product specifications, usage guides, and order status via phone, email, and social media.
- Resolution Specialist: Address and resolve customer complaints or concerns promptly and professionally to ensure high satisfaction levels.
- Support & Escalation: Coordinate with the logistics and technical teams to resolve complex issues and follow up with customers until a resolution is reached.
- Feedback Collection: Gather and document customer feedback to help our product development team improve our cookware ranges.
- Product Expertise: Stay updated on our latest product launches, kitchen technology, and promotional offers to provide detailed recommendations.
REQUIREMENTS
- Experience: Previous experience in customer service, retail, or a related field is a plus.
- Communication: Excellent command of Sinhala and English (both written and verbal). Fluency in Tamil will be a distinct advantage.
- Soft Skills: strong problem-solving abilities, a pleasant personality, and the ability to remain calm under pressure.
- Technical Literacy: Proficiency in Microsoft Office (Word, Excel) and familiarity with CRM software or social media management tools.
- Passion: An interest in cooking or kitchenware is a plus!
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