Minimum of 6 months work experience in a similar capacity. Please refer to the job advert for further information.
Help Desk Support Engineer - IT | Malabe
DUTIES & RESPONSIBILITIES
- Installation/re-installation, Configuring, Troubleshooting of operating systems such as Windows (Win9x/XP/2000/NT), as and when required by the company.
- Office Automation Software such as MS-Office, etc.
- Device Drivers for all hardware peripherals such as Graphics (VGA) card, LAN card, CD-ROM Drives, CD-Writers, DVD-ROM Drives and etc.
- Providing support for problems regarding usage of OS & OA Software.
- Checking that all desktops are periodically updated with Anti-virus software/ virus definitations and escalating any nonconformity.
- User Support/ Problem solving for various (OA) applications.
- Identifying recruring problems, reporting trends to management and recommending solutions or correction procedures.
- To initiate escalation process if required to resolve the problem.
- Co-ordination with various OEM's/ Principals/ vendors for spare Management.
- We are looking for an enthusiastic candidate for a reputed institute in Malabe.
KEY REQUIREMENTS
- Related professional Certification.
- Minimum of 6 months work experience in a similar capacity.
- Proficient in English and excellent communication skills.
PROVIDE BEST SUPPORT - Be the first point of contact for IT solutions.
TROUBLESHOOT & RESOLVE - Diagnose and resolve technical issues efficiently.
MAKE AN IMPACT - Support users and contribute to smooth business operations.
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