This role focuses on detecting, investigating, and preventing financial fraud within banking and payment systems. The position combines transaction monitoring, data analysis, reporting, and risk management to help protect the organization and its customers from fraudulent activities.
Junior Executive – Fraud Intelligence & Operations
THE JOB
- Monitor daily card, acquiring, and savings account transactions to identify suspicious or potentially fraudulent activities.
- Investigate alerts and take necessary actions to mitigate fraud risks while escalating high-risk or confirmed fraud cases to supervisors in a timely manner.
- Maintain fraud monitoring schedules and departmental registers, ensuring accurate and up-to-date records.
- Prepare daily updates, fraud trend reports, dashboards, and operational summaries to support management decision-making.
- Support the team in historical data analysis, identifying trends, anomalies, and emerging fraud patterns.
- Document fraud incidents and maintain case logs while ensuring proper escalation and resolution tracking.
- Ensure compliance with internal fraud monitoring procedures, card scheme requirements, and regulatory standards.
- Collaborate with internal stakeholders including Operations, Compliance, IT, and Customer Experience teams to strengthen fraud prevention controls.
THE PERSON
- G.C.E. Advanced Level qualification is mandatory.
- Minimum 1 year of experience in fraud monitoring, banking operations, risk management, or a related field.
- Basic understanding of card products, payment systems, and fraud monitoring processes.
- Strong analytical capabilities with the ability to detect irregularities and anomalies in data.
- Good communication and reporting skills with the ability to coordinate effectively across teams.
- Proficiency in Microsoft Excel; exposure to reporting and data visualization tools will be an added advantage.
- Ability to work in a fast-paced environment, manage multiple priorities, and maintain attention to detail.
- Willingness to learn and adapt to evolving fraud trends, technologies, and regulatory requirements.
- Must be flexible and willing to work on rotating shifts as assigned.
- Shift schedules are subject to change based on business needs.
- Must be willing to work on weekends and public holidays, with off days scheduled according to the roster.
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