5+ years IT experience supporting Windows Infrastructure environments. Please refer to the job advert for further information.
Senior Systems Engineer
Awesome perks await in #WeAreTGT: SRI LANKA!
- Health & Wellbeing: Life and Medical Insurance (including dependents)
- Rewards & Recognition: Annual appraisals, Awards, Company events
- Growth & Perks: Free daily meals & treats, career development, certifications, vibrant office culture
- Vibrant City Location: Work from Colombo, Sri Lanka (24x7 roster shifts)
Ideal Candidate Profile
- We are seeking an experienced and highly skilled Senior Systems Engineer to join our dynamic team. As a senior member of the team, you will handle normal to complex issues and will play a crucial role in ensuring the smooth operation of our organization's technology infrastructure, from workstations, servers, tablets, printers, phones, networks, vendor-specific hardware, software, and general administration tasks.
- The ideal candidate will have a strong background in Desktop Support, Server Management, and Customer Management, possessing the expertise to handle complex technical challenges and deliver exceptional customer service.
What You'll Bring (Experience)
- Current or recent MSP experience working across multiple clients and SLAs. (Mandatory)
- 5+ years IT experience supporting Windows Infrastructure environments.
- Systems and Network Administration (systems deployment & migration, Patch mgmt., router & switches configuration, routing protocols, firmware upgrades, firewall system management).
- Windows Servers 2012-2019 (AD, AZURE AD, DNS, DHCP, Online Exchange/ 0365).
- Virtualization: VMware & HyperV.
- Backup systems and Storage.
- Manage escalated unresolved tickets to the appropriate support specialists or service group.
- Hands‑on experience with PSU/ITSM tooling (e.g. ServiceNow, ConnectWise, Autotask, Halo).
- Proven experience supporting end users via training and correspondence.
- Experience with monitoring, logging, and incident response tools.
- Excellent English communication skills—both written and verbal—with the ability to explain technical concepts to non-technical stakeholders.
- Strong organizational and prioritization skills to manage multiple client environments effectively.
About You (Soft Skills)
- Works well both independently and as part of a team.
- Highly detail-oriented with strong accuracy in all tasks.
- Excellent time management.
- Able to thrive under pressure and meet deadlines in a fast-paced setting.
- Strong communication skills — fluent in written and spoken English.
- Great at problem-solving, analysis, and research.
Your Impact Starts Here
- Provides predominantly remote technical support to clients under the guidance of the Support Team Lead/ Head of Service Delivery/Shared Services and as part of a team.
- Provide advanced technical support to customers.
- Troubleshoot and highly advanced IT issues.
- Customer liaison via email, and phone.
- Log and categorize service requests through helpdesk system.
- Responding to and resolving phone and email tickets in a professional, timely manner with an emphasis on high quality customer service.
- Keeping abreast of emerging technologies and completing training and ongoing development of your skills as agreed with the Support Team Lead/ Head of Service Delivery.
- Participate in IT project design and implementation.
- Ownership of large customer environments and provide specialist expertise for those customers.
- Ownership of high-level escalations.
- Act as an escalation point to any issues encountered by IT Support Technicians and Analysts.
- Protect Organization’s ‘Character’ by keeping internal and external information confidential.
- Embody the values set by the company.
- Aid in the fulfillment of the organizations Vision & Mission through the completion of all requested tasks within your capabilities.
ABOUT US @ TGT GLOBAL
As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.
PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS