Prior experience in hospitality, customer service, or front desk roles is an added advantage. Please refer to the job advert for further information.
Spa Receptionist / Front Desk Officer (Female)
We are looking for a welcoming, organized, and customer-focused Female Receptionist to join our team. As the face of our Thai Spa, you will be responsible for creating a warm and relaxing first impression for our guests, managing appointments, and ensuring smooth daily front desk operations.
Key Responsibilities
- Greet visitors and clients warmly upon arrival and maintain a professional front desk appearance.
- Manage appointments, treatment bookings, and inquiries via phone, email, walk-ins, and social media.
- Assist clients in choosing spa packages/treatments and answer questions regarding services.
- Handle billing, payment processing, cash registers, and daily collection records.
- Maintain customer records and feedback systematically.
- Coordinate closely with therapy staff to ensure smooth appointment scheduling.
Working Hours
Shift: 9:00 AM – 5:00 PM
Requirements & Qualifications
- Education: G.C.E. Advanced Level (A/L) completed.
- Experience: Prior experience in hospitality, customer service, or front desk roles is an added advantage.
Skills:
- Excellent spoken and written communication skills in English and Sinhala (Tamil is a plus).
- Strong interpersonal and customer care skills.
- Basic computer literacy and familiarity with POS/appointment software or MS Office.
- Attributes: Pleasant personality, punctual, well-groomed, and capable of multitasking in a serene environment.
What We Offer
- Salary: LKR 70,000 – LKR 80,000 per month (based on qualifications and experience).
- Attractive incentives/commissions.
- Supportive, safe, and professional working environment.
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