Degree or professional qualification in Business, Marketing, or CRM. Please refer to the job advert for further information.
Assistant Manager - Digital Business Unit | Head Office, Colombo
RESPONSIBILITIES:
- Call Center Management: Manage daily inbound/outbound customer calls efficiently.
- CRM & Business Growth: Drive CRM strategies & convert marketing leads into sales revenue.
- Team Leadership: Supervise, mentor, and schedule an agile team of Telemarketing Sales Team.
- Quality & Escalate Resolution: Ensure strict compliance, quality control, and grievance management.
REQUIREMENTS:
- Education: Degree or professional qualification in Business, Marketing, or CRM.
- Experience: 3-5 years in operations (1-2 years in a Team Leader/Supervisory role), ideally in Banking, Financial Services or Insurance.
Skills:
- Fluency in English & Sinhala (Tamil is a plus).
- Proficiency in CRM, Telephony systems, & MS Office.
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