Proven experience in an IT support or help desk role is an advantage. Please refer to the job advert for further information.
About Browns EV
Redefining mobility in Sri Lanka, Browns EV brings affordable, zero-emission electric vehicles for everyday life. Backed by the trust of the Browns Group and powered by the strength of the LOLC Group, we offer a complete EV ecosystem - from quality vehicles and flexible financing to tailored insurance and reliable after-sales support. Join us as we drive a cleaner, smarter future for Sri Lanka.
We are seeking a motivated and technically skilled IT Support Officer to join our team. The successful candidate will provide first-line technical support, maintain IT systems, and ensure the smooth operation of the organization's hardware, software, and network infrastructure.
IT Support Officer
Key Skills & Competencies
- Provide technical support for hardware, software, network, and business applications.
- Troubleshoot and resolve IT issues, escalating when necessary.
- Manage the setup, maintenance, and handover of IT equipment.
- Monitor and maintain IT systems, servers, and network infrastructure.
- Maintain IT asset records and support documentation.
- Assist with IT projects and provide user training on systems and security.
Qualifications & Experience
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in an IT support or help desk role is an advantage.
- Knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.
- Strong problem-solving and communication skills.
- Ability to work independently and as part of a team.
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