Minimum 1-3 years' experience in after-sales service, spare parts sales, service coordination, or technical sales. Please refer to the job advert for further information.
Customer Care Executive - Aftermarket
Fast-track your career in after-sales service and service coordination with exceptional hands-on experience, strong career growth opportunities, and a rewarding benefits package. By taking on this role, you will be joining a fast-paced and collaborative team at TISARA. Become part of a highly respected Sri Lankan organization with 35 years of industry expertise and a strong foundation built on trust and excellence.
KEY RESPONSIBILITIES
- Handle customer inquiries for spare parts, accessories, and consumables
- Prepare quotations for parts and replacement items
- Follow up on pending quotations and convert them into orders
- Coordinate with suppliers or stores regarding availability, ordering and lead times
- Arrange preventive maintenance, breakdown service, repairs, and annual service visits
- Coordinate with technical/service teams for site visits and job scheduling
- Ensure service jobs are completed on time and customer issues are attended to promptly
- Keep in touch with existing customers after equipment installation or sale
- Prepare invoices, job sheets, service reports, and delivery documents
- Maintain records of customer equipment, service history, and pending requirements
- Coordinate warranty claims with customers, principals, and internal technical teams
- Follow up on faulty parts, replacements, and service rectification
Requirements
- Minimum 1-3 years' experience in after-sales service, spare parts sales, service coordination, or technical sales
- Good knowledge of industrial equipment / compressors / machinery spare parts and maintenance requirements
- Strong communication, customer handling, and coordination skills
- Proficiency in MS Office, ERP/accounting/sales systems and email correspondence
- Ability to prepare quotations, follow up orders, and coordinate service activities efficiently
The position includes a good remuneration package with excellent opportunities for career growth, along with other company benefits.
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