Up to 2 years of relevant experience in a similar role or domain. Please refer to the job advert for further information.
Walk In Interview | Service Desk Analyst (Trainee)
Only candidates who have successfully completed their degree and are able to provide the transcript will be considered. Please refrain from applying if you are unable to provide a transcript.
Key Responsibilities
- Provide first-level support by troubleshooting hardware, software, and network issues
- Log, track, and resolve incidents and service requests within agreed timeframes
- Communicate with users to understand issues and provide timely updates on resolutions
- Escalate complex issues to the appropriate teams when necessary
Required Skills & Qualifications
- Bachelor’s degree in related fields (recent graduates)
- Strong analytical and problem-solving skills
- Good communication and interpersonal abilities
- Willingness to work on a roster basis, including night shifts
- Up to 2 years of relevant experience in a similar role or domain
Walk-In Interview Details
DATE: 8th of August 2026
Time: 10AM to 3PM
Location: 6th floor, Cinnamon Life Offices, Glennie Street, Colombo 2
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