Both IT and Non-IT graduates are welcome. Applicants must possess a completed degree qualification. Please note that undergraduate candidates will not be considered for this position. Please refer to the job advert for further information.
Walk In Interview | Service Desk - Infrastructure Services
Only candidates who have successfully completed their degree and are able to provide the transcript will be considered. Please refrain from applying if you are unable to provide a transcript.
Are you a fresh IT or Non-IT graduate looking to begin your career in the IT industry? HCLTech invites enthusiastic and motivated individuals to join our Infrastructure Services - Service Desk team, supporting global customers as part of a leading technology organization.
About the Role:
The Service Desk Role serves as the first point of contact for customers, helping them resolve IT-related issues and ensuring a positive support experience. In this role, you will:
- Diagnose, analyze, troubleshoot, and resolve IT incidents and service requests.
- Provide first-level support through voice and ticketing systems.
- Work closely with global teams to ensure timely issue resolution.
- Be part of a dynamic Help Desk team supporting enterprise environments.
Comprehensive technical training will be provided to all candidates joining this role.
Ideal Candidate Profile:
- Both IT and Non-IT graduates are welcome. Applicants must possess a completed degree qualification. Please note that undergraduate candidates will not be considered for this position.
- 2-5 Years of Experience
- Strong communication skills
- Passion for technology, troubleshooting, and helping customers
- Experience in Service Desk, Help Desk, or IT Support roles is an added advantage.
Walk-In Interview Details
- DATE: 8th of August 2026
- Time: 10AM to 3PM
- Location: 6th floor, Cinnamon Life Offices, Glennie Street, Colombo 2
PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS
