Only candidates who have completed their degree and can provide an official transcript will be considered. Please refer to the job advert for further information.
Walk In Interview | Help Desk
Only candidates who have successfully completed their degree and are able to provide the transcript will be considered. Please refrain from applying if you are unable to provide a transcript.
Are you a fresh IT or Non-IT graduate looking to begin your career in the IT industry? HCLTech invites enthusiastic and motivated individuals to join our Infrastructure Services - Service Desk team, supporting global customers as part of a leading technology organization.
About the Role:
- The Service Desk Analyst serves as the first point of contact for customers, helping them resolve IT-related issues and ensuring a positive support experience.
In this role, you will:
- Diagnose, analyze, troubleshoot, and resolve IT incidents and service requests.
- Provide first-level support through voice and ticketing systems.
- Work closely with global teams to ensure timely issue resolution.
- Be part of a dynamic Help Desk team supporting enterprise environments.
Comprehensive technical training will be provided to all candidates joining this role.
Ideal Candidate Profile:
- Both IT and Non-IT graduates are welcome. Applicants must possess a completed degree qualification. Please note that undergraduate candidates will not be considered for this position.
- Non-IT graduates with qualifications in Management, Business Administration, Arts, International Business Management, General Degrees, Marketing, Physical Sciences, Hospitality Management, English/Communication, Airline & Ticketing, or related fields will be considered.
- Less than 12 months of work experience.
- Strong communication skills with a customer-focused mindset.
- Willingness to work flexible shift schedules, including night shifts, based on client requirements.
Added Advantage
- ITIL & ITSM process understanding
- Knowledge in any programming language
Walk-In Interview Details
- DATE: 8th of August 2026
- Time: 10AM to 3PM
- Location: 6th floor, Cinnamon Life Offices, Glennie Street, Colombo 2
PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS