Minimum 3–5 years of experience in Business Development, Sales, Key Account Management, or Relationship Management. Please refer to the job advert for further information.
Key Account Manager | Colombo 05
Company Description
MegaPay (Pvt) Ltd., operating under the brand name Pay&Go, is one of Sri Lanka's leading providers of payment collection solutions. We offer reliable, convenient, secure, and user friendly bill payment services through our island wide network, including payment kiosks, Universal Android POS terminals, mobile applications, and web platforms.
Job Summary
The Key Account Manager is responsible for managing and growing relationships with key corporate clients while identifying new business opportunities to drive revenue growth. The role involves understanding customer requirements, promoting the company's payment solutions, ensuring smooth service delivery, and maintaining high levels of customer satisfaction.
Key Responsibilities
Business Development
- Identify and pursue new viable business opportunities to expand the company's client portfolio.
- Generate leads through networking, referrals, market research, and industry events.
- Conduct client meetings, presentations, and product demonstrations.
- Prepare proposals, presentations, commercial documents, and business agreements.
- Achieve assigned sales and revenue targets.
Key Account Management
- Build and maintain strong relationships with assigned corporate clients.
- Serve as the primary point of contact for client inquiries and business requirements.
- Understand customer needs and recommend suitable products and services.
- Coordinate client onboarding and ensure smooth implementation of solutions.
- Monitor account performance and identify opportunities for upselling and cross selling.
Client Relationship Management
- Maintain regular communication with clients to ensure satisfaction and service excellence.
- Conduct periodic account reviews and business meetings with clients.
- Build long term partnerships to enhance customer retention and loyalty.
- Market Intelligence & Reporting
- Monitor market trends, competitor activities, and emerging business opportunities.
- Gather customer feedback to support product and service improvements.
- Maintain an updated records.
Internal Coordination
- Work closely with Head of Department, Marketing, Operations, Product, Finance, and Customer Support teams to ensure seamless service delivery.
- Support implementation activities and follow up on client requirements.
- Contribute ideas for improving products, services, and customer experience.
Other Duties
- Perform any other duties assigned by Management in support of organizational objectives.
Required Qualifications
- Bachelor's Degree or Professional Qualification in Business Administration, Marketing, Sales, Management, or a related field.
- Minimum 3–5 years of experience in Business Development, Sales, Key Account Management, or Relationship Management.
- Experience in the fintech, banking, payment solutions, or technology industry will be an added advantage.
Skills & Competencies
- Strong communication, presentation, and negotiation skills.
- Ability to build and maintain professional client relationships.
- Good business acumen and problem solving skills.
- Result oriented with a strong focus on achieving targets.
- Ability to work independently and collaboratively in a team environment.
Probation Period
06 Months
Working Conditions
- Frequent client visits and business meetings.
- Flexible working hours based on business requirements.
- Travel may be required within Sri Lanka.
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