Minimum 4 years' experience. Please refer to the job advert for further information.
Manager - Training & Quality
KEY RESPONSIBILITIES
- Lead & Manage departments
- Design & Deliver training
- Monitor & Improve service quality
- Analyze quality trends
- Conduct calibration
- Develop content
- Work with Operations
- Coach & Mentor
REQUIREMENTS
- Diploma or Professional Qualification
- Minimum 4 years' experience
- Strong knowledge of methodologies & frameworks
- Excellent communication skills
- Strong analytical abilities
- Work in fast-paced environment
- Prepare reports
- Proficiency in MS Office
WHAT WE OFFER
- Attractive package
- Career growth
- Collaborative environment
- Professional development
BTG Enterprise Private Limited
No. 780, Maradana Road, Maradana, Sri Lanka.
Join BTG Enterprise and play a key role in shaping high-performing teams and delivering world-class customer experiences!
PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS
