0-2 years of experience in customer service, client account management, or support (preferably in fintech, banking, or IT services). Please refer to the job advert for further information.
We Are HIRING!
Junior Client Relationship Executive
Location Colombo 06
Time - 2.30 PM-11.30 PM
At IPOSG, we're on a mission to transform digital payments through smart, secure, and seamless solutions. We're looking for a Junior Client Relationship Executive (IPOSG Payments) to be the trusted point of contact for our clients and ensure a smooth customer experience. If you're someone who enjoys client-facing roles, solving problems, and has an interest in fintech or transaction systems, this role is for you.
As a Client Relationship Executive, you will:
- Be the main contact for clients using our payment gateway and build strong relationships.
- Support new clients with onboarding, training, and product setup.
- Monitor real-time payment transactions to ensure accuracy.
- Identify and resolve issues such as failed, missing, or duplicate transactions.
- Work closely with Technical Support, Sales, and Finance teams to resolve issues.
- Maintain accurate records of client interactions and support requests.
- Share updates, reports, and insights with clients and internal teams.
- Ensure all work follows company policies, service standards, and regulations.
We're Looking for Someone Who Has:
- A bachelor's degree (or pursuing one) in Business, IT, Finance, or a related field.
- 0-2 years of experience in customer service, client account management, or support (preferably in fintech, banking, or IT services).
- Excellent verbal and written communication skills with a client-focused mindset.
- Strong problem-solving and time management skills.
- Experience using CRM tools and generating reports.
- Basic understanding of payment gateway systems or online transaction flows (preferred but not mandatory).
- Ability to work independently and as part of a team.
What You'll Achieve:
- Ensure transaction accuracy and real-time monitoring to avoid revenue leakage.
- Deliver a seamless and reliable experience for clients.
- Improve client satisfaction through proactive communication and issue resolution.
- Contribute to service and product improvements with client insights.
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