2-5 Years of experience in relevant field Please refer to the job advert for further information.
Guest Relations Manager
Key Responsibilities:
- Responsible for managing complaints and engaging in conversations on digital media platforms.
- In charge of answering all guest complaints coming through the hotline.
- Organizing & handling customer trials for product feedback.
- Product training to new call center agents as well as performing regular audits.
- Supervising the guest relations team and taking quick decisions on major customer complaints.
- Working with operations to provide timely and innovative solutions to improve outlet performance.
- Providing customer service training and improving front counter service for all brands when requested.
- Preparing weekly reports to CEO on all locations' performance and solutions as well as other reports based on request by CEO.
Requirements:
- Age between 30 - 45 Male / Female
- MBA or Degree in Hospitality management or business management or relevant field preferred.
- 2-5 Years of experience in relevant field is preferred.
- Willing to travel frequently to various locations.
- Willing to work on flexible working hours.
- Ability to take quick decisions.
- Possess good communication skills in English and Tamil language will be an added advantage.
- Sound knowledge of digital media platforms.
- Knowledge of Microsoft working environment.
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