2–4 years of proven experience in Operations Management or a similar leadership role within the Food & Beverage or Hospitality industry. Please refer to the job advert for further information.
WE ARE HIRING
Operations Manager
Are you a results-driven leader with a passion for operational excellence and team development? Join our growing team and play a key role in driving performance, delivering exceptional customer experiences, and maintaining the highest operational standards across our outlets.
Key Responsibilities
- Lead and oversee the day-to-day operations of multiple outlets, ensuring smooth, efficient, and profitable business performance.
- Inspire, train, coach, and supervise outlet teams to maintain a positive, high-performing work environment.
- Plan and manage staff rosters, attendance, productivity, and overall team performance.
- Monitor inventory levels, coordinate supplier orders, and ensure accurate stock control to minimize wastage.
- Maintain outstanding product quality while ensuring full compliance with company brand standards and operating procedures.
- Deliver exceptional customer experiences by proactively addressing customer concerns and resolving complaints professionally.
- Monitor daily sales performance, oversee cash handling procedures, and support budgeting and cost-control initiatives.
- Execute marketing promotions and ensure all in-store branding and promotional materials are displayed correctly.
- Ensure strict compliance with Sri Lankan food safety, hygiene, health, and workplace safety regulations.
- Coordinate preventive maintenance and servicing of equipment to minimize operational downtime.
- Prepare accurate operational reports, performance analyses, and recommendations for senior management.
Requirements
- 2–4 years of proven experience in Operations Management or a similar leadership role within the Food & Beverage or Hospitality industry.
- Strong leadership skills with the ability to motivate, develop, and manage high-performing teams.
- Excellent communication, interpersonal, and problem-solving abilities.
- Hands-on, proactive, and capable of thriving in a fast-paced, customer-focused environment.
- Strong knowledge of POS systems, inventory management, and operational reporting.
- Sound understanding of food safety, hygiene regulations, and quality assurance standards.
- Experience in workforce planning, staff scheduling, and roster management.
- Strong analytical skills with the ability to manage costs and improve operational efficiency.
- A positive attitude, excellent organizational skills, and a commitment to delivering operational excellence.
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