Assistant Manager - Operations | Head Office (Colombo 14)
FINTREX finance
Fintrex Finance PLC is a Non-Bank Financial Institution (NBFI) regulated by the Monetary Board of the Central Bank of Sri Lanka under the Finance Business Act No. 42 of 2011. The company is backed by a consortium of world-class investors, including the global insurance giant Fairfax Holdings.
As an Assistant Manager - Operations, you will be responsible for ensuring the accurate and timely processing of operational activities, including file checking, payment voucher authorization, facility activations, SME file processing, and documentation verification. You will ensure compliance with company policies, regulatory requirements, and operational procedures while maintaining high service standards, coordinating with Business Units and stakeholders, and supporting continuous process improvements to achieve operational excellence. You will report directly to the Manager - Operations and be part of a dynamic team of professionals in the Non-Banking Financial Services sector. This role offers a valuable opportunity to build a mutually rewarding career within the organization.
The ideal candidates should possess the following profile:
THE JOB ROLE
- Ensure the timely completion of all daily operational activities, including file checking, payment voucher authorization, Facility activations, SME file processing, and other assigned duties within agreed timelines.
- Maintain a high level of reliability in managing daily workloads while ensuring operational efficiency with minimal supervision.
- Ensure the accuracy and completeness of security files, approvals, and system updates, with all transactions processed in accordance with Delegated Authorities (DA), company policies, and established operational procedures.
- Review all documentation prior to processing and proactively identify and mitigate risks related to approval discrepancies, documentation errors, and financial inaccuracies.
- Maintain consistently high standards of productivity, accuracy, and service quality across all assigned responsibilities.
- Ensure strict compliance with internal policies, regulatory requirements, approval limits, and audit standards.
- Provide guidance and support, and direction to team members to ensure smooth workflow and efficient departmental operations.
- Coordinate effectively with suppliers and Business Units (BUS) to ensure all requirements are reviewed, addressed, and completed accurately within stipulated timelines.
- Drive operational excellence through continuous improvement, effective stakeholder management, and adherence to service standards.
EXPERIENCE / QUALIFICATIONS / SKILLS
- Ensure the timely completion of all daily operational activities, including file checking, payment voucher authorization, Facility activations, SME file processing, and other assigned duties within agreed timelines.
- Maintain a high level of reliability in managing daily workloads while ensuring operational efficiency with minimal supervision.
- Ensure the accuracy and completeness of security files, approvals, and system updates, with all transactions processed in accordance with Delegated Authorities (DA), company policies, and established operational procedures.
- Review all documentation prior to processing and proactively identify and mitigate risks related to approval discrepancies, documentation errors, and financial inaccuracies.
- Maintain consistently high standards of productivity, accuracy, and service quality across all assigned responsibilities.
- Ensure strict compliance with internal policies, regulatory requirements, approval limits, and audit standards.
- Provide guidance and support, and direction to team members to ensure smooth workflow and efficient departmental operations.
- Coordinate effectively with suppliers and Business Units (BUS) to ensure all requirements are reviewed, addressed, and completed accurately within stipulated timelines.
- Drive operational excellence through continuous improvement, effective stakeholder management, and adherence to service standards.
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