Strong experience (typically 3-5+ years) working with One Identity Manager. Please refer to the job advert for further information.

Identity Access Management Specialist


Job Overview: 

The One Identity L2 Support Engineer plays a crucial role in ensuring the smooth operation and security of the One Identity Manager platform within an organization. This position is responsible for advanced troubleshooting, issue resolution, and providing expert-level support for complex technical problems related to One Identity solutions.


Key Responsibilities:

  • Act as a Subject Matter Expert and escalation point for complex technical issues related to the One Identity Manager platform.
  • Troubleshoot and resolve issues escalated beyond L1 support, often involving deep system knowledge and advanced debugging techniques.
  • Provide day-to-day administration, configuration, and support of the One Identity Manager platform.
  • Perform system/job queue monitoring, patching, and upgrades of the One Identity Manager environment.
  • Manage dynamic role and policy configurations within One Identity Manager.
  • Handle bulk data imports, reports, and minor bug fixes related to the platform.
  • Document changes and standard operating procedures to ensure consistent and efficient support.
  • Contribute to automation and continuous improvement initiatives related to the One Identity platform.
  • Participate in release testing and quality assurance activities for One Identity solutions.
  • Provide leadership, mentorship, and technical guidance to Level 2 engineers.


Required Skills and Experience:

  • Strong experience (typically 3-5+ years) working with One Identity Manager.
  • In-depth knowledge of One Identity Manager features, including workflows, job chains, role models, attestation, and connectors.
  • Proficiency in SQL Server and PowerShell scripting for administration and automation tasks.
  • Familiarity with identity and access management (IAM) principles and best practices.
  • Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
  • Experience in an agile environment and familiarity with tools like Jira.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical audiences.


Desired Skills and Experience:

  • Experience with other identity management solutions or related technologies.
  • Knowledge of Active Directory and Azure Active Directory (Microsoft Entra ID).
  • Understanding of security best practices and compliance frameworks relevant to identity management.
  • Experience with cloud platforms and technologies, particularly as they relate to identity management.


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