The Property Sales & Operations Coordinator is responsible for handling customer inquiries, maintaining accurate CRM records, coordinating property-related activities, and supporting the sales process from initial inquiry to successful completion. This role serves as the primary coordination point between clients, landlords, sales staff, operations, finance, and management to ensure a smooth and professional customer experience.
Property Sales & Operations Coordinator
Job Summary
The Property Sales & Operations Coordinator is responsible for handling customer inquiries, maintaining accurate CRM records, coordinating property-related activities, and supporting the sales process from initial inquiry to successful completion. This role serves as the primary coordination point between clients, landlords, sales staff, operations, finance, and management to ensure a smooth and professional customer experience.
Key Responsibilities
- Answer incoming phone calls, WhatsApp messages, emails, and website inquiries professionally.
- Capture and maintain accurate client, landlord, and property information in the CRM.
- Qualify inquiries and assign them to the appropriate sales or operational team member.
- Schedule property viewings, meetings, follow-ups, and document requests.
- Keep CRM records, notes, reminders, documents, and activity updates accurate and up to date.
- Share approved property options with clients and coordinate responses.
- Monitor inquiries and ensure timely follow-ups until completion.
- Coordinate with sales, operations, finance, and management throughout the transaction process.
- Assist with negotiations, inspections, agreement signing, invoicing, payment follow-ups, and property handovers.
- Escalate strategic, sensitive, or high-value matters to management when necessary.
- Maintain strict confidentiality of all client, landlord, property, pricing, negotiation, and company information.
Qualifications
Education
- GCE Advanced Level (A/L) is required.
- Diploma or Bachelor's Degree in Business Administration, Marketing,Finance Management, Real Estate, or a related field is preferred.
Experience
- Previous experience in customer service, sales coordination, administration, or the real estate industry will be an added advantage.
- Experience in banking, insurance, legal services, corporate services, high-end hospitality or real estate is an advantage.
Skills & Competencies
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Good organizational and time management abilities.
- High attention to detail and accuracy.
- Proficiency in CRM software and Microsoft Office or Google Workspace.
- Ability to manage multiple tasks and priorities effectively.
- Professional, proactive, and able to work independently.
- Ability to maintain confidentiality and exercise sound judgment.
Key Performance Indicators (KPIs)
- Response time to customer inquiries.
- Accuracy and completeness of CRM records.
- Timely completion of follow-ups and assigned tasks.
- Successful coordination of appointments and property viewings.
- Customer satisfaction and service quality.
- Effective coordination of transactions from inquiry through property handover.
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