1–3 years of experience in Operations, Customer Service, Administration, or a similar role. Please refer to the job advert for further information.

Operations Executive (Onsite) | World Trade Center, Colombo


Location: World Trade Center, Colombo (Roster-Based)

Industry: Financial Services / FinTech

Salary – above 90k


Job Overview

  • LankaStaff is recruiting on behalf of our client for an Operations Executive to join a dynamic and fast-growing Financial Services/FinTech organization. This is a high-ownership role suited for a proactive and detail-oriented individual who enjoys working in a fast-paced environment.
  • The successful candidate will be responsible for managing day-to-day operational activities, coordinating with customers, merchants, and vendors, verifying transactions, resolving operational issues, and ensuring service levels are consistently achieved.


Key Responsibilities

  • Serve as the primary point of contact for customers and merchants by responding to inquiries and resolving operational issues.
  • Manage daily operational workflows while coordinating with internal teams and external stakeholders.
  • Build and maintain strong relationships with vendors and ensure timely follow-up on operational matters.
  • Monitor Service Level Agreements (SLAs) and identify opportunities to improve operational efficiency.
  • Verify, reconcile, and maintain accurate transaction records while reporting discrepancies promptly.
  • Conduct research, maintain operational documentation, and support management with ad-hoc operational assignments.
  • Escalate high-priority operational issues to the appropriate stakeholders when necessary.
  • Ensure all operational processes are completed accurately and within agreed timelines.
  • Maintain a high standard of customer service while supporting business operations.


Candidate Requirements

  • Bachelor's Degree in Business Administration, Commerce, Finance, Management, or any related discipline.
  • 1–3 years of experience in Operations, Customer Service, Administration, or a similar role.
  • Good working knowledge of Microsoft Office (Excel, Word, Outlook) and Google Sheets (formulas, filters, pivot tables).
  • Fluency in English, Sinhala, and Hindi.
  • Excellent communication and interpersonal skills.
  • Strong organizational, multitasking, and time management abilities.
  • High attention to detail with strong analytical and problem-solving skills.
  • Ability to work independently and consistently meet deadlines in a fast-paced environment.


Preferred Qualifications

  • Knowledge of stock markets and financial instruments.
  • Familiarity with trading platforms or FinTech products.
  • Previous experience in Banking, Financial Services, Insurance (BFSI), or FinTech operations will be an added advantage.


Working Schedule

This position operates on a roster-based shift schedule, and candidates must be willing to work any of the following shifts:

  • Morning Shift: 9:00 AM – 6:00 PM
  • Afternoon Shift: 12:00 Noon – 9:00 PM
  • Night Shift: 8:00 PM – 5:00 AM
  • Night Shift: 2:00 AM – 11:00 AM


Benefits

  • Opportunity to work with a leading international client in the Financial Services / FinTech sector.
  • Professional learning and career development opportunities.
  • Exposure to global operational processes.
  • Supportive and collaborative work environment.


This is a roster-based, on-site position located at the World Trade Center, Colombo.


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