1–2 years of experience in customer care, customer service, or client support (real estate experience is an advantage). Please refer to the job advert for further information.
Customer Care Executive - Real Estate
About Us
- AKARA Apartments is a fast-growing luxury real estate agency in Colombo, recognized for delivering exceptional client experiences and setting new standards in premium property services. Our Customer Care team plays a vital role in creating positive first impressions, ensuring seamless communication, and delivering professional support throughout every stage of the client journey.
The Role
- We're looking for a dedicated and customer-focused Customer Care Executive to provide outstanding service across multiple communication channels. You will be responsible for handling client inquiries, coordinating property viewings, and ensuring every interaction reflects AKARA's commitment to excellence before, during, and after the sales process.
Key Responsibilities
- Professionally handle inbound calls, WhatsApp messages, and customer inquiries while delivering exceptional service.
- Provide accurate information about apartment projects, property availability, and investment opportunities.
- Coordinate and schedule property viewing appointments with the Sales Team.
- Assist clients with documentation, inquiries, clarifications, and follow-up communication throughout their journey.
- Build positive relationships with clients by delivering timely, courteous, and solution-oriented support.
- Maintain accurate CRM records, including communication logs, client notes, and interaction history.
- Ensure every client interaction meets AKARA's high standards of professionalism and customer satisfaction.
Requirements
- 1–2 years of experience in customer care, customer service, or client support (real estate experience is an advantage).
- Excellent communication and interpersonal skills with strong spoken English.
- Friendly, patient, professional, and genuinely passionate about delivering outstanding customer service.
- Strong organizational and multitasking skills with the ability to manage multiple client inquiries efficiently.
- Good computer literacy and confidence using CRM systems and digital communication platforms.
- Ability to perform effectively in a fast-paced, structured, and service-driven environment.
Remuneration
- AKARA offers a competitive basic salary together with performance-based incentives, rewarding exceptional service quality, productivity, and contribution to the customer experience.
Growth Path
- Career development at AKARA is clear, rewarding, and entirely performance-driven. High-performing team members have opportunities to grow within the Customer Care division or transition into sales-focused and leadership roles based on their performance and potential.
Join AKARA
- Become part of a client-focused, high-performance team where your professionalism, communication skills, and commitment to service excellence directly enhance the customer journey and strengthen the reputation of one of Colombo's leading luxury real estate brands.
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