Minimum of 2-3 years of experience in Sri Lanka Healthcare Sector. Please refer to the job advert for further information.
Client Care Coordinator (Male)
We are the leading healthcare provider in Singapore, offering advanced medical care across various specialties. Our hospital group is expanding its presence in Sri Lanka to facilitate access to world-class medical treatment for Sri Lankan.
The Role:
The Client Care Coordinator will be responsible for promoting our hospitals' services in Sri Lanka by working with patients. The individual will lead patient marketing efforts and manage all aspects of patient coordination.
Key Responsibilities:
- Visiting doctors and managing the relationships
- Identify patient demands and develop suitable strategies to meet them
- Identifying appropriate patients and supporting them throughout their healthcare journey
- Identify suitable patients that can be developed for suitable relationships
- Develop and implement marketing strategies to promote our hospital's services
- Organise targeted seminars, promotional, marketing and publicity efforts
- Serve as the main point of contact for all patient-related enquiries from Sri Lanka
- Coordinate with hospital teams in Singapore to ensure seamless patient care and communication
Qualifications:
- Minimum of 2-3 years of experience in Sri Lanka Healthcare Sector
- A person playing the role of customer care and Doctor onboarding for hospitals given first preference
- Excellent interpersonal and communication skills in English, Sinhala and Tamil added advantage
- An established network of contacts in Sri Lanka with proven referral channels is advantageous
- Experience in organising marketing events, seminars and promotional activities
- Proven ability to work independently while managing complex responsibilities
What We Offer:
- Hands-on experience with Mount Elizabeth Hospital Sri Lanka operations
- Exposure to healthcare events, medical forums, and corporate programmers
- Training in event coordination, digital design, and video editing
- Friendly and supportive work environment
- Career growth opportunities within the organization
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