Minimum 2-4 years of experience in banking operations or Digital Banking Services. Please refer to the job advert for further information.
Fintrex Finance PLC is a Non-Bank Financial Institution (NBFI) regulated by the Monetary Board of the Central Bank of Sri Lanka under the Finance Business Act No. 42 of 2011. The company is backed by a consortium of world-class investors, including the global insurance giant Fairfax Holdings.
Senior Executive - Digital Business | Colombo 14
Location: Head Office (Colombo 14)
As a Senior Executive - Digital Business, you will be responsible for managing daily e-KYC operations, including video verification calls, manual NIC checks, and accurate customer onboarding. You will monitor the self sign-up process, escalate AML-related cases for clearance, handle mobile app-related disputes and customer inquiries, and maintain operational records and reports. You will report directly to the Manager - Digital Business and work closely with internal and external stakeholders to support effective digital decision-making and business growth. This position offers an excellent opportunity to develop a rewarding career within the Digital Business function of the Non-Banking Financial Services sector.
The ideal candidates should possess the following profile:
THE JOB ROLE
- Take charge of the daily EKYC workflow by actively conducting video verification calls, executing manual NIC checks, and ensuring a seamless, highly accurate customer on-boarding experience.
- Monitor and manage the end-to-end user self-sign-up process, strictly verifying user-entered data against uploaded identification documents and managing the daily application queue.
- Promptly and accurately route any AML name matches or applications requiring secondary review to FD & Savings Operations for clearance and compliance processing.
- Handle the daily processing of mobile app-related financial disputes, reversals, and customer feedback raised through the Call Center, in-app messages, and email.
- Maintain meticulous records of all manual verification actions and prepare regular summaries on on-boarding volumes, EKYC turnaround times, and dispute resolution metrics.
EXPERIENCE / QUALIFICATIONS/SKILLS
- Bachelor's degree in Business Management, IT, Finance related field, or an equivalent qualification for recognized university or institute; a Master's degree is preferred.
- Minimum 2-4 years of experience in banking operations or Digital Banking Services.
- Strong understanding of digital banking regulations, including electronic KYC processes and digital signature compliance, with the ability to support regulatory and operational requirements.
- Excellent analytical and communication skills, with proficiency in Microsoft Excel for reporting and the ability to proactively identify risks, multitask, and adapt to evolving digital work flows.
PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS
