Previous experience in a call center or customer service role is preferred. Please refer to the job advert for further information.
Senior Executive - Call Centre / Executive - Call Centre | Papiliyana - Colombo
Minimum 2 years of experience in a call centre environment.
Freshers and experienced candidates are welcome.
JOB RESPONSIBILITIES
- Handle inbound and outbound customer calls efficiently
- Provide accurate information and resolve customer inquiries
- Ensure high levels of customer satisfaction
- Maintain detailed call records and adhere to quality standards
WHAT WE OFFER
- Attractive salary with performance-based incentives
- Comprehensive training and career development opportunities
- A supportive and energetic team environment
CANDIDATE PROFILE
- G.C.E. O/L qualification is required; A/L or higher education is an advantage
- Previous experience in a call center or customer service role is preferred
- Excellent communication skills in Sinhala and English (Tamil is an added advantage)
- Strong interpersonal skills and problem- solving ability
- Willingness to work rotating day and night shifts
- Age between 22 and 30 years
- School leavers are encouraged to apply
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