2+ years experience in Customer Support, Customer Success, or Customer Experience. Please refer to the job advert for further information.
WE'RE HIRING!
Customer Success Specialist (Global Travel Connectivity)
About Us
We are building a global travel connectivity platform that helps travelers stay connected anywhere in the world. Customer experience is at the heart of everything we do.
Key Responsibilities
- Develop content strategies across social media, website, blog & email
- Coordinate and execute campaigns
- Build and manage online communities
- Moderate user-generated content and discussions
- Collaborate with design and marketing teams
- Coordinate with engineers and technical teams
- Grow customer engagement, trust and retention
- Work with influencers and travel creators
- Support SEO and destination content
- Gather customer feedback for product improvement
Requirements
- 2+ years experience in Customer Support, Customer Success, or Customer Experience
- Excellent English communication skills (written and verbal)
- Passion for travel, technology, and problem-solving
- Strong storytelling and copywriting skills
- Knowledge of ticketing systems, CRM, and live chat platforms
- Strong organizational and time management skills
- Ability to remain calm and professional under pressure
Multilingual Support
- Support global customer communication across international time zones
- Professional fluency in multiple languages is highly valuable for our diverse customer base.
Knowledge Base & Feedback
- Create and maintain knowledge base articles, FAQs, and support documentation
- Collect, analyze, and communicate customer feedback to product and engineering teams.
Preferred Experience
- Telecommunications
- SEO
- Gopuconnatiors
- Mobile Network Operators (MNO)
- MVNO
- eSIM Providers
- International Roaming
- Travel Technology
- SaaS Platforms
- Customer Support Operations
Bonus
- CSAT Optimization
- APN Configuration
- Technical Troubleshooting Documentation
- Career Growth
- Documentations
- Brewmar prartion
What We Offer
- International Startup
- Competitive Salary
- Career Growth
- Work with an international and innovative team
- Career growth in global travel tech
- Collaborative and customer-first workplace culture
Ready to make an impact on global travel connectivity?
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