School leavers are also encouraged to apply. Please refer to the job advert for further information.
Customer Care & Operations Associate | Colombo 05
Ensure exceptional customer service, resolve issues efficiently, and support daily operational tasks. He/ She is required to streamline processes, handle inquiries, and enhance overall customer satisfaction and operational efficiency.
What You’ll Do
- Correspond to inbound calls and manage customer inquiries
- Provide prompt and helpful assistance to address customer concerns and resolve issues effectively
- Coordinate with other team members to arrange for timely delivery and resolve any delivery issues
- Prepare vouchers/ packages for delivery with proper packaging and labelling
- Deliver exceptional service to customers whilst driving sales growth.
- Assist in ad hoc projects and overall back-office operation
- Communicate with customers in a timely, attentive and responsible manner
- Maintain accurate records and provide timely reports to the management as and when required
Requirements
- Strong team player with a positive attitude
- Possess a confident and articulate telephone manner
- Excellent communication skills (Bi/ Tri Lingual) & Interpersonal skills
- Good analytical skills
- Prior Customer Care experience will be an added advantage
- School leavers are also encouraged to apply
- Below 35 years of age
What We Offer
- Learning & mentorship opportunities
- Friendly & supportive team culture
- Opportunity for career growth & permanent placement based on performance
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