3–4 years of experience in BPO operations. Please refer the job advert for further information.
Associate Manager - Operations
We’re looking for a dynamic and people-focused Female Associate Manager – Operations to lead high-performing teams in a fast-paced BPO environment. If you are passionate about operational excellence, team leadership, KPI management, and driving continuous improvement, this could be your next career move
Key Responsibilities
- Manage daily operational activities and ensure process compliance
- Lead, coach, and motivate teams to achieve productivity and quality targets
- Monitor KPIs, conduct performance reviews, and provide regular feedback
- Handle escalations and ensure timely resolution
- Maintain operational accuracy, compliance, and process integrity
- Coordinate with clients and internal support teams for smooth execution
- Prepare reports, dashboards, and operational insights
- Drive process improvement initiatives to enhance efficiency
What We’re Looking For
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Analytical mindset with strong problem-solving skills
- Good knowledge of KPI management and reporting tools
- Proficiency in MS Excel
Eligibility Criteria
- Graduate in any discipline
- 3–4 years of experience in BPO operations
- Minimum 1 year of team handling/team leadership experience
- Team Leaders are strongly encouraged to apply and grow into the next level of leadership
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